For School District Tutors
General
First Day
Online Tutoring
- The district I’m assigned to uses the online HeyTutor platform and I need help navigating the website.
- The times for my online sessions are at a different time than the schedule that I was initially told. How do I adjust that?
- I logged in for my tutoring session but the student wasn’t there. What should I do?
- I’m in a Lesson Space and I’m having trouble figuring out how to upload the lesson for the student to view.
Technical Support
- How To Allow Audio and Video Access
- I'm trying to login to my HeyTutor account but I'm receiving an error that the "The Credentials Do Not Match Our Records". How can I log in?
- After creating my HeyTutor account, my page shows that I'm still being assigned to a local district. How can this be fixed if I've already been assigned to a district?
- I’m clicking ‘Submit’ when creating my HeyTutor profile but it isn’t going through. How do I fix this?
- I’m in a Lesson Space and my camera isn’t working.
- I’m in a Lesson Space and my microphone isn’t working.